Privacy policy
General
SC MERLINS BEVERAGES SRL (www.merlinsbeverages.com) thanks you for visiting our website and for your interest in the company and its offers. We take the protection of your personal data seriously and want you to feel comfortable visiting our website.
Below we inform you about the data we store in connection with the use of our website and how this data is used. If our website contains links that lead you to the website of another provider, the privacy policy is not applicable to the redirected website.
By accepting the following privacy policy, you agree to the collection, processing and use of personal data by SC MERLINS BEVERAGES SRL, taking into account the data protection law/General Data Protection Regulation (GDPR) and the following terms and conditions.
Please take sufficient time to read this notice carefully.
OPERATOR
The controller is the data subject who is responsible for the processing of your personal data and who decides on the purposes and means of the processing of your personal data. In this case, the data controller is:
S.C. MERLINS BEVERAGES S.R.L.
Socului street no. 9, Soci village, Stefan cel Mare commune
Neamt County, Romania
Phone: 0800 800 259
Email: [email protected]
Correspondence address: 19 Traian blvd., 4th floor, Piatra Neamt
You can contact our data protection officer at [email protected].
If you wish to object to the collection, processing or use of your personal data by SC MERLINS BEVERAGES SRL, in accordance with the data protection law, you may send your objection by e-mail to the address mentioned above. This may result in the termination of the use of the service.
By refusing, the use of the website may not be possible for technical reasons.
Your rights
You have the right to receive explicit information from SC MERLINS BEVERAGES SRL regarding the personal data we have stored about you, free of charge.
In addition, you have the following rights:
Right of access – The right to know the data collected and how it is processed
Right to rectification – The right to request modification of personal data if it is not updated
Right to erasure – The right to request deletion of personal data
Right to restriction of processing – The right to limit the processing of personal data
Right to data portability – The right to transfer personal data in a machine-readable format
Right to object – The right to withdraw the consent given or to object to the processing of personal data
Right to lodge a complaint with the supervisory authority – The right to lodge a complaint against SC MERLINS BEVERAGES SRL with a supervisory authority, or any other supervisory authority within the EU.
When, why and how we collect your data.
We also need to collect, process, store and sometimes disclose various personal data in order to provide you with information and services. Below you can see which of your data we need, for what purposes and under what circumstances we disclose your data to others.
Personal data is information from which we can directly or indirectly relate to you, such as your name and surname, address, telephone number, date of birth, location data or email address.
Because we want to give you an overview of the details, we use the form in the table. We believe that this will allow us to provide you with the information in a transparent, easy-to-understand and easily accessible form, in clear and simple language.
Datele personale sunt informatii din care ne putem raporta direct sau indirect la persoana dvs., cum ar fi numele si prenumele, adresa, numarul de telefon, data nasterii, datele despre locatie sau adresa de e-mail.
Below we will show you what data is collected. Since there are different types of data, we have grouped them into categories based on how we believe the information would be easier to understand.
When you open our website to inform yourself about MERLINS BEVERAGES products, but do not fill out the contact form, we collect the following personal data:
| CATEGORIES OF PERSONAL DATA | EXPLANATION |
|---|---|
| Device information | Device ID, operating system and corresponding version, or other device identifiers |
| Connection data | Time, date and duration of website use, origin, corresponding IP address and other protocol data |
This information is collected to display the website you visited. We also limit it to what is absolutely necessary to ensure that we comply with a principle of personal data processing, namely data minimization.
The personal data we collect when you visit our website and fill out the contact form
As you can see above, we adhere to the minimum principle. The less information, the better. All data collected is strictly related to well-defined purposes. If you do not only visit the website, but also want to contact us, for example because you want to distribute our products, you will need to fill out a contact form. The fields required to process your messages are marked as mandatory. Without this information, we cannot respond to your messages, and for this purpose we collect the following personal data:
| CATEGORIES OF PERSONAL DATA | EXPLANATION |
|---|---|
| Personal data | Name, surname, email address, phone number |
| Device information | Device ID, operating system and corresponding version, or other device identifiers |
| Connection data | Time, date and duration of website use, origin, corresponding IP address and other protocol data |
| Communication data | Comments, ratings or feedback, communication data (e.g. email communication) |
| Other information | Data that you voluntarily provide to us while using the site, application or other related activities, but also from other sources, such as social media or other (public) databases (e.g. user ID of other platforms) |
To ensure that you agree with the MERLINS BEVERAGES privacy policy, before sending the message using the contact form, you will be asked to consent to the use of personal data.
If you provide us with personal data of another person, you must obtain that person’s prior consent. In this case, you must inform these persons about how we process their personal data in accordance with our privacy policy.
Defined purposes and legal basis
As we have already informed you above, we collect your personal data only when it is necessary and the purpose is lawful and previously defined. The information in (brackets) represents the legal basis on which the respective processes are based. Below we would like to provide you with more information on the purposes and legal basis:
| WHAT IS THE PURPOSE? | WHY WE PROCESS DATA FOR THIS PURPOSE |
|---|---|
| Customer relations | When you contact Customer Service to obtain information or to make a complaint, we store the information you provide to us. For example, the reason why you contacted us. Depending on the reason why you contacted us, the personal data may vary. As we want to improve our services for you, we store the written communication in our database. In this way, you will receive a quick and timely response. Categories of personal data: –Other information Legal basis: |
| Guard and protection | We want to offer you and all our customers the best service. Unfortunately, not every visitor to our website is as friendly as you. For this reason, in order to protect our services, we need to collect personal data that helps us identify potential attackers and thus prevent risks. We also save the fact that we have informed you about the privacy policy. For this purpose, the privacy policy has been made available to you. Categories of personal data: -Access the data Legal basis: |
Further processing based on our legitimate interest
In addition to the purposes and legal bases mentioned above, we also process your personal data for so-called legitimate interest. A legitimate interest is in particular the processing of personal data within a group of companies, network and information security processes or direct marketing activities.
We use your personal data to pursue our legitimate interests, provided that your rights and freedoms do not override them. In order to reconcile our interests with your rights, we have put in place appropriate operating mechanisms. The processes described below have been tested to ensure that your rights and freedoms are not affected by our processing. These processes include:
| PROCESS BASED ON LEGITIMATE INTEREST | EXPLANATION |
|---|---|
| advertisement | We will send you an email to present you with new products, to conduct opinion polls and studies to improve our services. You can object to the further processing of your data for advertising purposes with each email. Of course, you can contact our data protection officer directly at [email protected] if you wish to object to the processing of your data for advertising purposes or for further information on this question. |
| Email marketing | We want to prevent generic newsletters and unsolicited marketing measures. We will therefore select transactions that match your interests and contact you if we believe that the information could be helpful to you. You can object to the further processing of your data for advertising purposes with each email. Of course, you can also contact our data protection officer directly at [email protected] if you would like to object to the processing of your data for advertising purposes or for further information on this issue. |
| Measurement data | To improve our services, we will collect various measurement data, which we cannot assign to you or a profile. This helps us optimize our advertisements. |
| Other information | If you voluntarily decide to share information that goes beyond the mandatory information, we are of course happy to do so. In this way, we can continue to improve our service. This is data that you voluntarily provide when you use our website, our applications, but also information from other sources, such as social media or other (public) databases (e.g. user ID of other platforms). |
| Quality assessment | In order to provide you with a continuously improved service, we regularly evaluate the success or potential causes of unsuccessful marketing measures. For this, we analyze, for example, whether our newsletters are opened and the content is also selected. |
When we delete your data
We generally delete data after the purpose has been fulfilled. The exact deletion rules are defined in our regional deletion concepts. Different deletion rules apply depending on the purpose of the processing. Within our deletion concepts we have defined different data classes and the deletion periods of the rules assigned to them. The collected data is marked with a deletion rule. When the retention period is fulfilled, the stored data will be deleted accordingly. We will delete your personal data if you wish and notify us or after ten years from the collection of your data.
In addition to the deletion rules defined by us, there are other legal retention periods that we must comply with. For example, tax data must be retained for a period of six to ten years or even longer in some cases. These special retention periods vary depending on local legal requirements. Therefore, despite your request to delete your data, we may still store some of the data stored due to legal regulations. In this case, we will restrict the data from further processing.
To whom do we disclose your data?
In the following section, please inform us to whom and under what conditions we will disclose your data.
Which third parties have access to personal data?
We do not provide your data to unauthorized third parties. However, as part of our business, we obtain the services of selected providers and provide them with limited and strictly monitored access to some of our data. However, before transmitting personal data to these partner companies to process it on our behalf, each individual company carries out an audit. All data recipients must comply with the legal requirements for the protection of personal data and demonstrate the level of data protection with appropriate evidence. In the following, we inform you in a transparent and easy-to-understand manner about all data recipients and the respective reasons:
| DATA RECIPIENT | REASON |
|---|---|
| External service provider | As we have already indicated above, we not only communicate within our group members, but also with external service providers. They support our business operations in evaluating and optimizing our marketing campaigns, but also in providing personalized advertising, providing IT solutions and infrastructure or security of our business operations, such as identifying and resolving malfunctions. |
| Criminal prosecution authorities and judicial proceedings | Unfortunately, it may happen that some of our customers and service providers do not behave properly and cause us harm. In these cases, we are not only obliged to hand over personal data due to legal obligations, but it is also in our interest to prevent damage and to enforce our requirements and reject unjustified claims. |
Information about our cookies
Definition of cookies and the cookies we use
In order to make your visit to our website/app attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device that allow us or our partner to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for specific cases or in general. Not accepting cookies may limit the functionality of our website/app.
What categories of cookies are there?
Cookies that are strictly necessary to visit the site/application and to be able to use its functions. Without these cookies, functionality cannot be guaranteed, such as actions performed during the visit (e.g. entering text), even when browsing the pages of the site.
Functional cookies allow a site/app to save information you have already provided (such as your username, language selection, or location) and improve the user’s ability to provide personalized features. These cookies collect anonymous information and cannot track your movements across other websites.
Performance cookies collect information about the use of a site/application – for example, the pages a visitor visits most often and whether they receive error messages on a page. These cookies do not store information that allows the user to be identified. The information collected is aggregated and anonymous. These cookies are used exclusively to improve the performance of a site/application and, therefore, the user experience.
Refusal to use cookies
If you do not want SC MERLINS BEVERAGES SRL to collect and analyze information about your visit, you can do so at any time for the future (opt-out). If you wish to object, please contact us according to the contact information mentioned above. For the technical implementation of this contradiction, an opt-out cookie will be set in your browser. This cookie is intended solely for the purpose of mapping your opposition. Please note that, for technical reasons, an opt-out cookie can only be used for the browser from which it was set. If you delete cookies or use a different browser or device, you will have to opt-out again.
Cookies we use from third parties
Google Analytics. We work with Google Analytics. This is a web analysis service of Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). The information generated by the Google Analytics cookie about your use of our website is usually transmitted to and stored by Google on a server in the USA. IP anonymization has been activated on our websites so that the IP address of Google users within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area is shortened beforehand. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the website in order to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address provided to Google Analytics as part of the Google Analytics service will not be merged with other Google data. You can prevent the storage of cookies by making a corresponding setting in your browser software. However, we point out that in this case you may not be able to fully use all the functions of this website.
You can also prevent Google from collecting and processing the data generated by the cookie and related to your use of the website (including your IP address) by installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
